We’re here to help with orders, sizing, shipping, and returns

Have a question about your order, one of our styles, sizing, shipping, or returns? Our customer care team is happy to help.

Customer Care

Email: info@moffattfashions.com

Customer Care Hours

Monday to Friday: 9:00 AM – 6:00 PM

Saturday and Sunday: 10:00 AM – 4:00 PM

Eastern Time (ET)

Average response time: Within 5 hours during customer care hours.

For faster assistance, please include your order number when contacting us about an existing order

Questions & Answers

Returns & 30-Day Guarantee

Returns are simple, when accepted we’ll provide you with the correct return instructions.

Once your return has been received and inspected in its original condition, your full purchase amount will be refunded within 1–2 business days.

Shipping & Delivery

Estimated delivery time is 4–9 business days. You will automatically receive a tracking link to follow your order.

Shipping:

We offer free shipping on all orders, with no hidden fees or unexpected charges.

Ordering & Payment

Placing an order is easy and secure. Choose your product, fill in your details, and complete payment through our secure checkout.

You can pay with:

Visa • Mastercard • PayPal • Apple Pay • Shop Pay • Google Pay • American Express

After completing your order, you will automatically receive an order confirmation by email.

Quality Guarantee

We stand behind the quality of every piece we offer. If there is an issue with your item due to a manufacturing defect or quality concern, please contact us within 30 days of delivery and we’ll be happy to help with a suitable solution.