Terms of service
TERMS OF SERVICE
Last updated: July 21, 2026
OVERVIEW
Welcome to Moffatt Fashions.
Moffatt Fashions is a trading name of Velante. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Moffatt Fashions and Velante.
We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience collectively referred to as the “Services.”
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.
These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you visit, interact with, or use our Services.
Please read these Terms carefully. They contain important information about your legal rights and address matters including orders, payment, shipping, intellectual property, warranties, limitations of liability, and dispute resolution.
By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNTS
By agreeing to these Terms, you confirm that you have reached the age of majority in your province, territory, state, or country of residence.
You may permit minor dependants to use the Services on devices that you own, purchase, or manage, provided that you have given them permission and remain responsible for their use of the Services.
To access or use certain parts of the Services, including placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address, telephone number, and payment information.
You represent and warrant that all information you provide is accurate, complete, current, and lawfully provided.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity carried out through your account.
You may not sell, transfer, assign, share, or license your account to another person without our prior written permission.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display and describe our products as accurately as possible.
However, colours, textures, proportions, and other aspects of a product may appear differently depending on your screen, device, display settings, lighting, and browser configuration.
We cannot guarantee that the colour or appearance shown on your device will exactly match the physical product.
Measurements and sizing information are provided as guidance. Because products may be measured manually or supplied by different manufacturers, minor variations may occur.
We do not guarantee that the appearance, fit, performance, or quality of a product will meet every customer’s personal expectations or appear exactly as displayed online.
Nothing in this section excludes any warranty, condition, remedy, or consumer right that cannot lawfully be excluded.
Product descriptions, images, prices, availability, and specifications may be changed at any time without prior notice.
We reserve the right to discontinue any product at any time.
We may limit the quantities of products offered or sold to any person, household, geographic area, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you submit an order, you are making an offer to purchase the products in that order.
We reserve the right to accept, reject, limit, or cancel an order for any lawful reason, including suspected fraud, incorrect product or pricing information, inventory issues, payment problems, unusually large quantities, or suspected commercial resale.
An order is not accepted until we have successfully processed the payment and sent confirmation that the order has been accepted.
An automated order acknowledgement does not necessarily constitute final acceptance of your order.
Please review your order carefully before submitting it. Because we begin processing orders as quickly as possible, we may be unable to change or cancel an order after it has been accepted.
If we reject, change, or cancel an order, we will attempt to notify you using the email address, telephone number, billing information, or shipping information provided when the order was placed.
If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.
Purchases are subject to our Return & Refund Policy.
You represent and warrant that purchases made through the Services are intended for personal or household use and not for unauthorized commercial resale, redistribution, or export.
SECTION 4 – PRICES, PROMOTIONS, TAXES, AND BILLING
Prices, discounts, offers, and promotions may change without prior notice.
The price charged for a product will be the price displayed and accepted at the time your order is submitted, subject to the correction of obvious errors.
The final amount charged will be shown during checkout and in your order confirmation.
Unless expressly stated otherwise, displayed prices may not include applicable taxes, shipping charges, handling fees, customs charges, duties, import charges, or other government-imposed fees.
Any applicable charges known to us will be shown during checkout where possible.
Where applicable, prices offered through our online stores may differ from prices offered in physical stores, other online stores, marketplaces, promotional channels, or stores operated by third parties.
We may occasionally offer promotions governed by separate promotional terms.
If separate promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.
Promotions may be changed, limited, or withdrawn at any time, subject to applicable law.
You agree to provide accurate, complete, and current billing, payment, and account information for every purchase.
You agree to promptly update your information, including your email address, billing address, payment card details, and expiration dates, so that we can process transactions and contact you when necessary.
You represent and warrant that:
- the payment information you provide is accurate and complete;
- you are authorized to use the selected payment method;
- the payment provider will honour the charges incurred; and
- you will pay all valid charges associated with your order, including applicable shipping charges and taxes.
SECTION 5 – SHIPPING AND DELIVERY
Delivery dates and transit times are estimates only and are not guaranteed.
Orders may be delayed due to circumstances including inventory availability, processing times, carrier delays, customs procedures, severe weather, labour disruptions, public holidays, incorrect address information, or events outside our reasonable control.
We are not responsible for delays caused solely by carriers, customs authorities, postal services, or circumstances beyond our reasonable control.
You are responsible for providing a complete and accurate delivery address.
Additional shipping charges may apply if an order must be reshipped because the customer provided an incorrect or incomplete address, failed to collect the package, or refused delivery without a valid reason.
Where permitted by applicable law, title and risk of loss pass to you after the products have been transferred to the carrier.
Nothing in this section limits any responsibility or remedy that cannot lawfully be excluded under applicable consumer protection law.
Please review our Shipping Policy for additional information about processing, estimated delivery times, tracking, customs, and delivery issues.
SECTION 6 – INTELLECTUAL PROPERTY
The Services and their contents are owned by, licensed to, or lawfully used by Moffatt Fashions, Velante, our affiliates, or our licensors.
Protected content may include, without limitation:
- trademarks;
- trade names;
- branding;
- logos;
- product names;
- slogans;
- text;
- product descriptions;
- photographs;
- graphics;
- illustrations;
- layouts;
- website designs;
- product reviews;
- videos;
- audio;
- software;
- databases; and
- the selection and arrangement of such materials.
These materials are protected by applicable national and international copyright, trademark, database, design, and other intellectual property laws.
You may access and use the Services only for personal, lawful, and non-commercial purposes.
Without our prior written permission, you may not:
- reproduce;
- copy;
- republish;
- distribute;
- modify;
- translate;
- create derivative works from;
- publicly display;
- publicly perform;
- download;
- systematically extract;
- scrape;
- sell;
- license;
- store; or
- transmit
any material from the Services, except as expressly permitted by law or by these Terms.
Nothing in these Terms grants you a licence or ownership interest in any intellectual property belonging to Moffatt Fashions, Velante, Shopify, our licensors, or any other third party.
The Moffatt Fashions name, logos, product names, service names, designs, and slogans may be trademarks or protected commercial identifiers of Moffatt Fashions, Velante, our affiliates, or our licensors.
They may not be used without prior written permission.
Shopify’s names, logos, products, services, designs, and slogans belong to Shopify or its applicable affiliates.
All other trademarks and commercial identifiers belong to their respective owners.
SECTION 7 – OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, applications, integrations, or services supplied by third parties.
We may not monitor, control, operate, or have input into those third-party tools.
Access to third-party tools is provided on an “as is” and “as available” basis, without warranties, representations, endorsements, or conditions of any kind, except where such exclusions are prohibited by law.
We are not responsible for loss or damage caused solely by your use of an optional third-party tool.
Your use of any optional tool is at your own discretion and risk.
Before using a third-party tool, you should review and accept the terms, privacy practices, and conditions imposed by the relevant provider.
We may introduce new features, tools, products, or resources in the future.
Unless otherwise stated, those additions will form part of the Services and will be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain content, integrations, materials, or hyperlinks provided or operated by third parties.
We are not responsible for examining, monitoring, verifying, or evaluating every third-party website, service, product, or item of content.
We do not guarantee the accuracy, availability, security, completeness, or reliability of third-party websites or services.
When you leave our Services to access a third-party website or platform, you do so at your own discretion and risk.
To the extent permitted by law, we are not responsible for loss or damage arising solely from:
- your access to a third-party website;
- your reliance on third-party content;
- your purchase or use of third-party products or services; or
- the privacy, security, or commercial practices of third parties.
Please review the policies and terms of the relevant third party before entering into a transaction.
Questions, complaints, claims, or concerns relating exclusively to a third party should be directed to that third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which provides the technical e-commerce platform that enables us to offer the Services.
Any purchase made through our store is made directly between you and Moffatt Fashions, operated by Velante.
Shopify is not the seller of the products offered through our store.
To the fullest extent permitted by law, Shopify is not responsible for any aspect of a sale between you and Moffatt Fashions, including product quality, fulfilment, delivery, returns, refunds, injury, damage, or loss arising from products purchased from us.
Nothing in this section limits any responsibility that Shopify may have under its own consumer-facing services, applicable law, or a separate agreement between you and Shopify.
To the extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising solely from purchases and transactions made directly with Moffatt Fashions.
SECTION 10 – PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Our Privacy Policy is available on our website.
Certain information may also be processed in accordance with Shopify’s Privacy Policy and the privacy policies of payment providers, logistics providers, analytics services, advertising platforms, and other service providers we use.
Because the Services are hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services in order to provide, secure, maintain, and improve the platform.
Information submitted through the Services may be transferred to and processed by Shopify and other service providers in countries outside your country of residence.
Please review our Privacy Policy for more information about how personal information is collected, used, stored, transferred, disclosed, and protected.
SECTION 11 – FEEDBACK, REVIEWS, AND SUBMISSIONS
If you submit, upload, post, email, send, or otherwise provide ideas, suggestions, reviews, photographs, videos, comments, proposals, plans, or other content, collectively referred to as “Feedback,” you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free licence to:
- use;
- reproduce;
- edit;
- adapt;
- translate;
- publish;
- distribute;
- display;
- communicate;
- promote; and
- otherwise exploit
that Feedback in any lawful medium for commercial and non-commercial purposes.
This licence allows us, for example, to use Feedback to operate, evaluate, improve, and promote our Services and products.
You represent and warrant that:
- you own the Feedback or have all necessary rights and permissions to provide it;
- our use of the Feedback will not infringe another person’s rights;
- the Feedback is accurate to the best of your knowledge;
- you have disclosed any compensation, discount, free product, or incentive received in connection with the Feedback; and
- the Feedback complies with these Terms and applicable law.
Unless required by law, we have no obligation to:
- keep Feedback confidential;
- pay compensation for Feedback;
- publish Feedback;
- retain Feedback; or
- respond to Feedback.
We may monitor, moderate, edit, reject, or remove Feedback that we reasonably believe is unlawful, false, misleading, threatening, defamatory, obscene, abusive, infringing, fraudulent, or otherwise inconsistent with these Terms.
You may not submit Feedback that:
- infringes copyright, trademark, privacy, personality, publicity, or proprietary rights;
- contains malicious software, viruses, or harmful code;
- contains unlawful, abusive, obscene, or defamatory material;
- uses a false identity or misleading email address; or
- misrepresents the origin, authenticity, or circumstances of the Feedback.
You remain responsible for the Feedback you submit and its accuracy.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies, outdated information, or omissions.
These may relate to:
- product descriptions;
- images;
- pricing;
- discounts;
- promotions;
- availability;
- shipping charges;
- delivery estimates;
- sizing;
- measurements; or
- other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.
Where permitted by law, we may also change or cancel an order if material information relating to the order was inaccurate, including after the order was submitted.
If we cancel an order after collecting payment, we will refund the applicable amount to the original payment method.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes.
You may not access or use the Services, directly or indirectly:
- for an unlawful, fraudulent, deceptive, or malicious purpose;
- to violate international, federal, national, provincial, territorial, state, municipal, or local laws;
- to infringe our intellectual property rights or the rights of another person;
- to harass, threaten, abuse, insult, intimidate, defame, harm, or discriminate against another person;
- to submit or transmit false, fraudulent, or misleading information;
- to impersonate another person or entity;
- to send spam, junk mail, chain letters, phishing messages, or unauthorized promotional material;
- to interfere with another person’s use or enjoyment of the Services;
- to upload or transmit viruses, malware, malicious code, or destructive technology;
- to bypass, disable, defeat, or interfere with security, authentication, access-control, or fraud-prevention systems;
- to reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services without authorization;
- to collect, harvest, scrape, track, or monitor personal information without a lawful basis;
- to phish, pharm, pretext, crawl, spider, or scrape the Services;
- to use robots, data-extraction systems, automated devices, scripts, artificial intelligence tools, or manual processes to access or extract content in a manner prohibited by these Terms;
- to circumvent robot exclusion headers, rate limits, CAPTCHAs, or other access controls; or
- to engage in conduct that may damage Moffatt Fashions, Velante, Shopify, the Services, our customers, or another person.
We may suspend, restrict, or terminate access to the Services if we reasonably believe that these Terms have been violated.
SECTION 14 – AUTOMATED AGENTS
This section applies when you use, permit, enable, or deploy an automated or semi-automated agent to access, use, or interact with the Services.
An “Agent” means software or a service that performs autonomous or semi-autonomous actions on behalf of, or at the instruction of, a person or entity without continuous direct supervision.
An Agent may access or interact with the Services only when it:
- clearly identifies itself as an Agent;
- accurately discloses the name of the Agent;
- complies with these Terms;
- complies with applicable technical instructions; and
- does not access the Services after we have requested that it stop.
We may use technical measures to restrict, limit, modify, monitor, or block Agent access.
An Agent must:
- identify itself in HTTP or HTTPS requests by including “Agent/[agent name]” in its user-agent string;
- not conceal or misrepresent automated access;
- not imitate human behaviour for the purpose of avoiding detection;
- not complete, bypass, or circumvent CAPTCHAs or other human-verification systems;
- respond truthfully when asked whether an interaction is automated; and
- not avoid or defeat any technical measure intended to regulate automated access.
SECTION 15 – SUSPENSION AND TERMINATION
We may suspend or terminate your account or access to the Services if:
- you violate these Terms;
- you engage in fraudulent, abusive, or unlawful conduct;
- your activity creates security, legal, or operational risk;
- payment remains outstanding; or
- termination is otherwise permitted by law.
Where appropriate and reasonably possible, we may provide notice before termination.
Termination does not affect amounts already owed or obligations incurred before termination.
The following sections will continue to apply after termination where relevant:
- Intellectual Property;
- Feedback, Reviews, and Submissions;
- Suspension and Termination;
- Disclaimer of Warranties;
- Limitation of Liability;
- Indemnification;
- Severability;
- Waiver and Entire Agreement;
- Assignment;
- Governing Law; and
- any provisions that by their nature are intended to survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
Information provided through the Services is made available for general information and shopping purposes.
We make reasonable efforts to keep information accurate and current, but we do not guarantee that all information will always be complete, current, reliable, or error-free.
Any reliance you place on general information made available through the Services is at your own discretion and risk.
Except where expressly stated by us or required by applicable law, the Services and products are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, we disclaim express and implied warranties, representations, and conditions, including those relating to:
- merchantability;
- merchantable quality;
- fitness for a particular purpose;
- durability;
- title;
- non-infringement;
- availability;
- uninterrupted access;
- security; and
- error-free operation.
We do not guarantee that the Services will always be uninterrupted, timely, secure, available, or free from errors.
Some jurisdictions do not permit certain warranty exclusions or limitations.
Nothing in these Terms excludes or limits any warranty, condition, remedy, or consumer right that cannot lawfully be excluded or limited under applicable provincial, territorial, national, or other consumer protection law.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Moffatt Fashions, Velante, our affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to:
- your use or inability to use the Services;
- products purchased through the Services;
- lost profits;
- lost revenue;
- lost savings;
- loss of data;
- replacement costs;
- unauthorized access;
- errors or omissions in content; or
- content or products made available through the Services.
This limitation applies regardless of whether the claim is based on contract, negligence, tort, strict liability, statute, or another legal theory, and even if we were advised that such damage was possible.
Nothing in these Terms excludes or limits liability for:
- fraud;
- wilful misconduct;
- gross negligence where it cannot lawfully be excluded;
- death or personal injury caused by negligence where liability cannot lawfully be excluded;
- statutory consumer rights; or
- any other liability that cannot lawfully be excluded or limited.
Where liability cannot be fully excluded, it will be limited to the maximum extent permitted by applicable law.
SECTION 18 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify, defend, and hold harmless Moffatt Fashions, Velante, Shopify, and our respective affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, losses, damages, and reasonable legal costs arising from:
- your material breach of these Terms;
- your violation of applicable law;
- your infringement of another person’s rights; or
- your unlawful or unauthorized use of the Services.
We will provide reasonable notice of an indemnifiable claim.
Failure to provide immediate notice will not release you from your obligations unless the delay materially prejudices your ability to respond.
We may control the defence and settlement of the claim at your expense, including the choice of legal counsel.
We will not agree to a settlement that imposes a non-monetary obligation on you without your consent, which may not be unreasonably withheld.
You agree to reasonably cooperate in the defence of an indemnified claim.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law.
Any unenforceable portion will be deemed severed from these Terms.
The remaining provisions will continue in full force and effect.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Moffatt Fashions
A trading name of Velante
Business name:
Velante
Business address:
markt 10
5721 GE Asten
The Netherlands
Chamber of Commerce registration:
97237108
VAT number:
NL002319853B64
Email:
info@moffattfashions.com
Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.
A waiver will be effective only if it is made in writing by an authorized representative.
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies or operating rules published through the Services, constitute the entire agreement between you and us concerning your use of the Services.
They replace prior or contemporaneous agreements, proposals, representations, communications, or understandings concerning the same subject matter, whether written or oral.
Any ambiguity in these Terms will not automatically be interpreted against the party that drafted them.
SECTION 21 – ASSIGNMENT
You may not transfer, delegate, license, or assign these Terms or your rights or obligations under them without our prior written permission.
Any attempted assignment made without permission may be invalid.
We may transfer, assign, or delegate our rights and obligations under these Terms as part of a reorganization, sale, transfer of assets, merger, financing arrangement, corporate restructuring, or similar transaction, subject to applicable law.
SECTION 22 – GOVERNING LAW AND JURISDICTION
These Terms and any separate agreement through which we provide the Services are governed by the laws of the Netherlands, without regard to conflict-of-law principles.
Subject to mandatory consumer protection law, disputes may be submitted to the competent courts of the Netherlands.
Nothing in this section deprives a consumer of any mandatory protection, remedy, or right available under the laws of their province, territory, state, country, or habitual place of residence.
You may therefore have rights under applicable Canadian provincial or territorial consumer protection laws that cannot be waived or restricted by these Terms.
SECTION 23 – HEADINGS
The headings in these Terms are included for convenience and organization only.
They do not limit, expand, or otherwise affect the meaning or interpretation of any provision.
SECTION 24 – CHANGES TO THESE TERMS
You may review the current version of these Terms at any time on this page.
We reserve the right to update, revise, replace, or amend these Terms by publishing the updated version through the Services.
Where required by law, we will provide notice of material changes.
Changes will take effect on the date stated in the updated Terms or notice.
Your continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms, except where additional consent is required by law.
SECTION 25 – Business hours:
Monday to Friday:
8:00 AM – 6:00 PM
Saturday and Sunday:
10:00 AM – 4:00 PM